Frequently Asked Questions
Everything you need to know about styling your home with Shelf Expression.
What materials are your shelves made from?
We pride ourselves on quality craftsmanship. Our shelves are crafted from sustainably sourced hardwoods including solid oak, walnut, and reclaimed timber, finished with eco-friendly protective oils.
How long will it take for my order to arrive?
Standard orders are processed within 3-5 business days. Once shipped, delivery typically takes 5-7 business days depending on your location. Custom-sized orders may require an additional week for production.
Do you include mounting hardware with every purchase?
Yes, every shelf comes with a complete heavy-duty mounting kit and a step-by-step installation guide suitable for both drywall and masonry walls.
What is your return policy for home decor items?
We offer a 30-day return window for all standard products in their original condition. Please note that custom-cut or personalized shelving units are non-refundable unless they arrive damaged.
Can I request a custom size for my shelving unit?
Absolutely! We love bespoke projects. Please contact our design team through the 'Custom Order' page with your specific dimensions for a personalized quote.
How do I care for and clean my wood surfaces?
To maintain the natural beauty of the wood, we recommend dusting with a soft, dry microfiber cloth. Avoid harsh chemical cleaners; instead, use a slightly damp cloth and immediately wipe dry.